Shipping policy
Last updated: 3 May 2026
We ship across Australia and New Zealand. Every order is dispatched from Australia within one business day of being placed. All orders include tracking.
Where we ship
We currently ship to:
- Australia — all states and territories
- New Zealand — North and South Islands
International shipping outside Australia and New Zealand is not available at this time. Sign up to our newsletter to be notified when we expand.
Shipping rates and delivery times
| Destination | Cost (AUD) | Estimated delivery |
|---|---|---|
| Australia — standard | $9.95 (free over $150) | 2–7 business days |
| Australia — express | $14.95 | 1–3 business days |
| New Zealand — standard | $15.00 | 5–10 business days |
Delivery times are estimates only and start from the date of dispatch, not the date your order is placed.
Order processing
Orders placed before 2pm AEST/AEDT (Brisbane time) Monday to Friday are dispatched the same business day.
Orders placed after 2pm or on weekends are dispatched the next business day.
Public holidays may delay dispatch by one business day. We don't ship on weekends.
Tracking
You'll receive a confirmation email with a tracking link as soon as your order is dispatched. Tracking updates may take up to 24 hours to appear after dispatch.
Carriers
We use Australia Post for Australian deliveries and a combination of Australia Post International and NZ Post for New Zealand deliveries.
Delivery issues
Incorrect address: Please double-check your shipping address at checkout. We're unable to redirect parcels once they've been dispatched. If a parcel is returned to us due to an incorrect address, you'll be charged the cost of re-shipping.
Failed delivery: If you're not home, the carrier may leave a card and redirect to a local post office. Follow the instructions on the card to collect.
Lost in transit: If your tracking shows no movement for more than 10 business days (Australia) or 15 business days (New Zealand), email us at contact@journeywithshannon.com with your order number and we'll investigate with the carrier.
Damaged in transit: If your order arrives damaged, take a photo of the parcel and contents and email us within 7 days of delivery.
Risk of loss
Risk of loss passes to you once the carrier confirms delivery to the address you provided. We're not responsible for parcels stolen after confirmed delivery. We recommend providing a delivery address where someone is available to receive the parcel, or using a Parcel Locker or Post Office address.
Taxes and duties
Journey with Shannon Pty Ltd is not currently registered for GST in Australia, and prices do not include GST. There are no additional tax charges added to your order at checkout.
For New Zealand orders, you may be liable for GST or import duties under New Zealand customs rules. Any such charges are the responsibility of the customer and are not included in the order total.
Returns
For information on returning an order, please see our Return and Refund Policy.
Contact
For questions about shipping, email contact@journeywithshannon.com. We typically respond within one business day, Monday to Friday.
Journey with Shannon Pty Ltd
ABN 82 693 968 115
Queensland, Australia