FAQ
Everything you need to know about JWS swim briefs. Can't find your answer? Email us — we reply within one business day.
Our briefs run true to Australian sizing. If you typically wear a M in athletic swimwear, you'll be a M in JWS. If you're between sizes or prefer a more relaxed leg opening, size up. See our full size guide for measurements in cm.
We've cut our briefs to a similar spec as 2EROS and aussieBum core ranges — athletic but not aggressive, supportive without being restrictive. The leg opening sits slightly higher than a traditional brief for a more contemporary look.
Yes. Free 30-day exchanges on all unworn, unwashed items with original tags attached. See our shipping & returns page.
The fabric holds up well to regular chlorine exposure when cared for properly. Rinse in fresh water after every swim and air dry away from direct sunlight for maximum lifespan.
| Destination | Cost | Delivery |
|---|---|---|
| Australia — Standard | $9.95 · Free over $99 | 2–7 days |
| Australia — Express | $14.95 | 1–3 days |
| New Zealand | $15.00 | 5–10 days |
Orders placed before 2pm AEST Mon–Fri are dispatched same day. All orders include tracking — you'll receive an email with your tracking link as soon as your order ships.
- Unworn items
- All tags attached
- Hygiene liner intact
- Within 30 days of delivery
- Final sale items
- Worn or washed
- Hygiene liner removed
- Gift cards
Yes — full-price and sale items follow the same policy. Only items marked "Final sale" at checkout are excluded.
Email contact@journeywithshannon.com with your order number. We'll reply within one business day with a prepaid label (AU) or instructions (NZ). Refunds processed within 3–5 business days of receipt.
Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay, and PayPal. AfterPay and Zip Pay available — split over four interest-free instalments.
Yes — all prices are in Australian Dollars. NZ customers pay in AUD; your bank handles the NZD conversion at the standard exchange rate.
Yes. All transactions process through Shopify's PCI-compliant encrypted checkout. We never store your payment details.
JWS is the embroidered hip mark on every brief — short for Journey with Shannon. The full story is on our Our Story page.
We launched with seven core shades and have plans to expand with new colours, prints, and styles each season. Sign up to our newsletter to hear first.
Coming soon. In the meantime, get in touch and we can arrange a gift order with personalised packaging.