Shipping & Returns

Where we ship

JWS currently ships to Australia, New Zealand, the United Kingdom, the European Union and selected international destinations. Availability can vary by product.

Some products are dispatched directly from Queensland, Australia, while selected JOURNEY apparel is made to order through our print-on-demand fulfilment partners and may ship from a different location.

What shipping costs

Shipping is calculated at checkout based on your delivery address and the products in your order, so you'll see the exact cost before you pay.

Queensland-stocked products are generally shipped using Australia Post. Print-on-demand products may be shipped by different carriers depending on the fulfilment location and destination.

Tracking details will be emailed to you once your order has been dispatched.

How long it takes

Delivery times vary depending on your location, the products ordered and where they are fulfilled. Estimated delivery times are shown at checkout where available.

Please allow additional time for international orders, regional destinations, customs processing and peak periods such as Christmas.

Print-on-demand products are made specifically for your order, so production time is additional to shipping time.

International orders

International customers may be shown prices in their local currency where supported.

Depending on your destination, your order may be subject to customs duties, import taxes, VAT or handling fees. Where these charges are not collected at checkout, they remain the responsibility of the customer.

Returns — 30 days

Eligible items can be returned within 30 days of delivery, provided they are unworn, unwashed and returned in their original condition with all tags attached.

For swimwear, the hygiene liner must remain intact. For hygiene reasons, swimwear cannot be returned once the hygiene liner has been removed.

Change-of-mind return postage is the customer's responsibility. We recommend using a tracked shipping service, as returned items remain your responsibility until they are received.

Print-on-demand products

Selected JOURNEY apparel is made specifically for you using a print-on-demand process and direct-to-garment (DTG) printing. Because these products are made to order, change-of-mind returns and exchanges may not be available.

If a print-on-demand product arrives damaged, faulty, misprinted or incorrect, please contact us so we can arrange an appropriate replacement or refund.

Faulty, damaged or not as described

If an item arrives faulty, damaged, incorrectly supplied or isn't as described, contact us as soon as possible. We'll work with you to arrange a replacement, refund or other appropriate remedy.

Nothing on this page limits your rights under Australian Consumer Law.

Lost parcels

If your tracking hasn't updated for an extended period or you believe your parcel has been lost, contact us and we'll investigate it with the relevant shipping carrier or fulfilment partner.

Sizing

Sizing can vary between JWS Swimwear and JOURNEY apparel, so please check the size guide and the individual product measurements before ordering.

Our swimwear is designed with a close athletic fit, while selected JOURNEY apparel features an oversized fit. If you're unsure which size to choose, email us before ordering and we'll help you get it right.