Privacy policy

Last updated: 3 May 2026

This Privacy Policy describes how Journey with Shannon Pty Ltd (ABN 82 693 968 115) ("we", "us", or "our") collects, uses, and shares your personal information when you visit our store, place an order, or interact with us. We are committed to protecting your privacy and handling your data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Personal information we collect

When you visit, browse, or purchase from our store, we may collect:

  • Contact information: Name, email address, postal address, phone number
  • Payment information: Billing address and payment details (processed securely by our payment providers — we do not store full payment card details)
  • Order information: Products ordered, order value, shipping preferences
  • Device information: IP address, browser type, operating system, time zone, referring URLs
  • Browsing behaviour: Pages viewed, products browsed, time spent on site, search queries
  • Communications: Records of correspondence when you contact us

How we collect your information

We collect personal information when you:

  • Place an order through our store
  • Create a customer account
  • Subscribe to our newsletter or marketing communications
  • Contact us via email or our contact form
  • Browse our website (via cookies and similar technologies)
  • Interact with us on social media

How we use your information

We use the personal information we collect to:

  • Process and fulfil your orders, including shipping, payment, and customer service
  • Send order confirmations, shipping updates, and other transactional communications
  • Respond to your enquiries and provide customer support
  • Send marketing communications, where you have opted in
  • Improve our products, website, and customer experience
  • Detect and prevent fraud or unauthorised activity
  • Comply with our legal obligations

Sharing your information

We share personal information with trusted third parties who help us operate our business:

  • Shopify — our e-commerce platform, which hosts our store and processes orders
  • Payment processors — Shopify Payments, PayPal, AfterPay, Zip Pay (to process transactions securely)
  • Shipping providers — Australia Post, NZ Post, and any other couriers used to deliver your order
  • Email providers — Klaviyo or similar, for transactional and marketing emails
  • Analytics providers — Google Analytics, Meta, and similar (anonymised browsing data only)

We may also share information when required by law, in response to a lawful request, or to protect our rights, property, or safety.

We do not sell your personal information to third parties.

Cookies

We use cookies and similar tracking technologies to:

  • Maintain your shopping cart between visits
  • Remember your preferences (language, region)
  • Understand how visitors use our site
  • Improve our website performance
  • Show relevant advertising on other websites

You can disable cookies in your browser settings, though some features of our store may not work correctly without them.

Marketing communications

If you've subscribed to our newsletter, we'll send you occasional emails about new releases, restocks, and offers. You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us at contact@journeywithshannon.com.

Data security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Our store runs on Shopify, which is PCI DSS compliant — payment data is encrypted in transit and at rest.

International transfers

Some of our service providers (including Shopify, Klaviyo, and Google) may store data outside Australia. By using our store, you consent to your information being transferred to and stored in these locations under equivalent data protection standards.

Your rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of your personal information (subject to our legal obligations)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, email us at contact@journeywithshannon.com.

Children's privacy

Our store is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we'll delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Significant changes will be communicated via email or a prominent notice on our website.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, email contact@journeywithshannon.com.

Journey with Shannon Pty Ltd
ABN 82 693 968 115
Queensland, Australia