Refund policy

Returns

You may return an item within 30 days of delivery for a refund or exchange, provided it is unworn, unwashed, has its tags attached and the hygiene liner intact. For hygiene reasons, swimwear cannot be accepted once the hygiene liner has been removed.

To start a return, email contact@journeywithshannon.com with your order number and whether you'd like a refund or an exchange.

Return postage for change-of-mind returns is the customer's responsibility. We recommend returning items with tracking, as the item remains your responsibility until it is received.

Faulty, damaged or not as described

If an item arrives faulty, damaged in transit or is not as described, contact contact@journeywithshannon.com. Return postage will be covered and you may choose a replacement or a refund.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected. Please allow several business days for your bank or card issuer to process the refund. Original shipping charges are not refunded on change-of-mind returns.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.