Refund policy

Last updated: 3 May 2026

At Journey with Shannon, we want you to feel confident in every order. If a product isn't right for you, we offer a 30-day return policy on all eligible items.

Eligibility

To be eligible for a return, your item must meet all of the following:

  • Returned within 30 days of delivery
  • Unworn (try-ons over underwear are fine)
  • Unwashed
  • All original tags attached
  • Hygiene liner intact and in place
  • In its original packaging where possible

For hygiene reasons, swimwear that has been worn, washed, or had the hygiene liner removed is not eligible for return.

Items that cannot be returned

  • Items marked "Final sale" at the time of purchase
  • Gift cards
  • Items damaged due to misuse, normal wear, or improper care

How to start a return

  1. Email us at contact@journeywithshannon.com within 30 days of receiving your order. Include your order number and the reason for return.
  2. We'll respond within one business day with a prepaid return shipping label (Australian customers) or return instructions (New Zealand customers).
  3. Pack the item securely with all original tags and the hygiene liner intact.
  4. Drop the parcel at any Australia Post location (Australian returns) or NZ Post location (New Zealand returns).

Return shipping

Australia: Free return shipping. We provide a prepaid label.

New Zealand: Customers cover return shipping costs. We recommend a tracked service. Journey with Shannon Pty Ltd is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds are issued to the original payment method.

Bank or card processing times may add a further 3–5 business days before the refund appears in your account.

If you paid with AfterPay or Zip, your refund will be processed through the same provider, and your remaining instalments will be cancelled.

Exchanges

The fastest way to exchange for a different size or colour is to return the original item for a refund and place a new order. This avoids stock-availability delays and gets your replacement to you sooner.

If you'd prefer a direct exchange, mention this when you email us and we'll do our best to accommodate, subject to stock.

Faulty, damaged, or incorrect items

If you receive an item that's faulty, damaged in transit, or different from what you ordered, contact us within 7 days of delivery at contact@journeywithshannon.com. Include your order number and a photo of the issue.

We'll cover return shipping (Australia and New Zealand) and either replace the item or issue a full refund — your choice.

Your statutory rights

This policy is in addition to the rights you have under the Australian Consumer Law and, for New Zealand customers, the New Zealand Consumer Guarantees Act 1993. Nothing in this policy limits or excludes those rights.

If you have any questions about this policy, email us at contact@journeywithshannon.com.

Journey with Shannon Pty Ltd
ABN 82 693 968 115
Queensland, Australia